Terms and Conditions

Welcome to Cyan Flowers! By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing any orders or interacting with our services.

General Information

Cyan Flowers operates as an online flower delivery service across India. By using our platform, you confirm that you are at least 18 years old or have parental/guardian consent. We reserve the right to update or modify these terms at any time without prior notice.

Product Availability

Our products are subject to availability. While we strive to ensure that all flowers are fresh and as described, seasonal changes may affect availability. We reserve the right to substitute flowers or arrangements of equal or greater value if necessary.

Orders and Payments

  • Order Placement: Orders must be placed via our website. Ensure that all details provided (e.g., delivery address, date, and recipient details) are accurate.
  • Payment: All payments must be completed at the time of placing the order. We accept various payment methods, including credit/debit cards, UPI, and other online payment systems.

Delivery Policy

We deliver across India and strive to ensure timely delivery. However, delays may occur due to unforeseen circumstances such as weather, traffic, or logistical issues.

  • Standard Delivery: Orders are processed and delivered within the timeframe specified during checkout.
  • Incorrect Address: Cyan Flowers is not responsible for delays or non-delivery due to incorrect addresses provided by the customer.

Cancellation and Refund Policy

  • Cancellations: Orders can be canceled within 24 hours of placement for a full refund. Cancellations made after this period may not be eligible for a refund.
  • Refunds: Refunds are issued for orders that cannot be fulfilled or due to product defects upon delivery. For refund requests, please contact us within 48 hours of delivery with supporting evidence (e.g., photos of the product).