Refund & Cancellation Policy

At Cyan Flowers, customer satisfaction is our top priority. We understand that situations may arise where refunds or cancellations are necessary. This policy outlines the terms and conditions for refunds and cancellations to ensure a smooth and transparent process for our customers.

Order Cancellation Policy

  • Customer-Initiated Cancellations:
    You may cancel your order within 2 hours of placing it, provided it has not already been processed for dispatch. To cancel an order, please contact us at [customer support email/phone].
  • Non-Cancellable Orders:
    Orders once processed or dispatched cannot be canceled. This includes same-day and express delivery orders due to their time-sensitive nature.

Refund Policy

  • Eligibility for Refunds:
    Refunds will be provided if:
    • The order is canceled within the eligible timeframe.
    • The product delivered is damaged, defective, or significantly different from what was ordered.
  • Exclusions:
    Refunds are not applicable for:
    • Perishable products like fresh flowers and plants if they have been accepted upon delivery.
    • Incorrect delivery details provided by the customer.

Process for Requesting Refunds

  • Steps to Initiate a Refund:
    • Contact our support team at [support email/phone] within 24 hours of delivery for damaged or incorrect items.
    • Provide clear photos of the delivered product and a brief description of the issue.
  • Refund Timeline:
    Once approved, refunds will be processed within 7–10 business days and credited to the original payment method.

Exchange Policy

  • Eligibility for Exchanges:
    Exchanges may be offered for damaged or incorrect items delivered. Please initiate the exchange process within 24 hours of receiving your order.
  • Conditions for Exchange:
    The product must be unused and in its original packaging. Certain customized or personalized flower arrangements may not be eligible for exchange.

Delivery Delays and Compensation

  • Unavoidable Delays:
    While we strive for timely deliveries, delays may occur due to unforeseen circumstances like bad weather or logistical challenges.
  • Compensation Policy:
    In case of significant delays caused by our team, we may offer compensation in the form of discounts or store credits.